ID 1168 – End User Incident Management Specialist

    Job Overview
    • LugarMicrocentro

    What do we need from you?

    • Knowledge in all aspects Incident Management processes and High Priority Incidents.
    • Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds.
    • Ability to demonstrate analytical/decision making while preparing reports or working independently.
    • Familiarity with Quality Management Processes.
    • Ability to multitask time critical tasks while maintaining highest levels of quality.
    • Familiarization of current IT infrastructure and application technology.
    • Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management.
    • Excellent Knowledge in Exchange Environment.
    • Knowledge in Network Print Service, HP Equitrac, Lotus Domino.
    • Knowledge in MS Outlook, Outlook Web Application, Auto discover, Shared mail Box, etc.
    • Understanding in Mobile Application and Devices.
    • Understanding in Windows Operating System, Active Directory, Network LAN/WAN
    • Bachelor’s degree or related discipline.
    • Overall 5 -7 years & Minimum 3 Years of experience in Incident Management.
    • Good technical background with understanding of large complex infrastructure.
    • Experience working with IT requirements of a global firm.
    • Experience of ITIL Major Incident Management and coordination in a large organization.
    • MCSA: Windows Server 2016 and ITIL Foundation certification.
    • MCSA: Office 365.
    • Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345).
    • MCSE Productivity Solutions Expert.
    • Microsoft 365 Certified: Teamwork Administrator Associate.
    • Microsoft Certified Desktop Support Technician (MCDST).
    • Knowledge in analytical tools like Power Bi, Spotfire, Tableau.