ID 1379 – Business Intelligence Analyst (100% remoto)

Remoto

This job requires analytical and tech savvy candidates, with an interest in linguistics and a keen eye for detail. A Conversation Analyst plays a key role in understanding how the system is engaging with end users and takes a complete data driven approach for all the development and performance evaluation activities. It’s a central role which requires working with various stake holders like UX, Developers, and QA team to provide key insights into all the aspects of development and testing.

Responsibilities

  • Ensuring you understand end user needs.
  • Analysing conversations and performance monitoring.
  • Implementing data-driven improvements.
  • Crafting dialogue flows appropriate to the client’s needs and creative direction.
  • Working with Data Scientists in the evolution of improvements; constant data driven feedback and insights.

Technology Expertise: Strong business and functional analysis capabilities. Writing user stories.
Analyzing large amounts of cases and examples to generate, synthesize, and prioritize user stories.
Exposure to NLP/AI/ML will be huge plus.

  • Excellent communications skills
  • Reliable and high-energy, able to work systematically
  • Flexible and good multi-tasker – to switch between analysis, user stories, production support.
  • Creating and prioritizing issues in Jira
  • Good proficiency with MS Excel/Tableau
  • Ability to handle large scale production data
  • Enjoy recognising and analysing patterns.
  • Be willing to learn conversation platform skills and inclination towards technology.
  • Constant monitoring and Analysing AI assistant conversation data, and categorize it into various actionable items.
  • Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
  • Experience on working with a digital personal assistant will be an added advantage

Experience:

  • 2-5yrs of experience in the data analytics with strong tech background

Education Qualification

  • B.E. / B.Tech in Computer Science, MCA

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    CONEXIONHR – Todos los derechos reservados. Desarrollado por Socialbits.net