Our company is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. We offer a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
We are looking for a Senior level technical support person to champion our customer needs and drive towards resolution. This role requires deep technical knowledge and critical thinking skills. We are passionate about our users and our products; help us change the face of enterprise software.
Experience working inside a team of other technically minded individuals.
Responsible for technical tier 2 and tier 3 customer issues or developer support questions.
Analyze, troubleshoot and report on business critical customer issues.
Partner with Product Development to resolve customer reported bugs.
Proven proactive follow up.
Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
Meet team metrics and individual performance goals, including weekly and/or annual efficiency goals.
Establish and grow a friendly, professional rapport with existing and new customers and partners.
Collaborate and communicate effectively across all levels of management to both external and internal stakeholders.
Bachelor’s degree, preferably in Computer Science/MIS or equivalent experience performing related work.
Minimum five (5) years of related work and a minimum of one to two (1 to 2) years of experience working in a technology support and helpdesk position with small to medium sized businesses or team.
Demonstrated analysis and problem solving skills.
Mulesoft, Salesforce CRM (Salesforce.com) experience, experience with Marketing Cloud (ExactTarget)
RDBMS experience with SQL, Oracle/MySQL, SOQL.
Development experience, bonus points for SOAP/Rest APIs, Java, Apex or VisualForce,
Exceptional written and oral English language communication skills and experience producing documentation such as FAQs or Knowledge Base articles.
- 3 weeks of holidays
- Annual bonus
- Annual adjustments for inflation
- Set up Allowance
- Work equipment
- 100% Internet refund
- Referred program
- English lessons
- Birthday day off
- Day care refund
- Education discounts
- Free access to LinkedIn Learning
- Additional life insurance