ID 382 – Support Specialist L3

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Descripción del trabajo

This position reports to the Support Manager, who will do hands-on technical support alongside you and will provide every opportunity for you to shine and grow. Your duties will include but are not limited to:

  • Assist and provide guidance to Tier 1 and Tier 2 team members
  • Apply root cause analysis and quickly find the best solution to an existing problem
  • Demonstrate troubleshooting expertise
  • Collaborate with development department and recommend ways to improve software quality and eliminate issues
  • Prioritize customer demands and needs
  • Effectively communicate with customers via email, phone, or chat

Required Qualifications:

  • 2+ years of Tier 2 Customer Service/Escalations/Technical Support experience
  • 3+ years supporting and troubleshooting Internet-based applications
  • 3+ years experience supporting and troubleshooting Linux OS
  • Advanced Database Knowledge
  • Advanced SQL Knowledge
  • Must have genuine interest in people and concern for customers
  • Must be able to work with team members
  • Must have excellent analytical and problem-solving skills
  • Must have strong ability to multitask
  • Must be fluent in both spoken and written English and able to easily communicate with technical and non-technical teams and all levels of management
  • A keen eye for details
  • A passion for making the world a better place

Desired Qualifications:

  • BS or MS in Computer Science or Engineering
  • Start-up or fast-paced environment experience


  • Competitive base salary based on experience
  • Friendly and casual work environment (recently awarded one of the “Best Places to Work” by the Los Angeles Business Journal)
  • Generous stock options
  • Unlimited vacation (within limits)

Location: Work from home
Terms of employment: Salaried employee
Length of employment: Full-time
Benefits: Medical, dental, vision, and 401(k)
Our mission: Eliminate waiting in line around the planet


Detalles del trabajo
  • Experiencia3 Años
  • Lugar100% Remote